title="Eskdaleside cum Ugglebarnby Parish Council in North Yorkshire">

News  »  Community Support Update

   Community Support Update    28 April, 2020

"A range of practical support is currently being provided by the Borough Council working together with the Community Support Organisations and other organisations. Our Customer Services staff are contacting people we are aware may be vulnerable and almost 700 people have been contacted in the last week. The capacity of the Council’s Home Improvement Agency (HIA) has also been expanded, and the service is working with, and taking referrals from the Community Support Organisations to provide shopping and prescription deliveries.  

The Borough Council is also continuing to provide support to people who are vulnerable, including people who are homeless.

Our Customer First Centre remains open (10am – 2pm) for urgent and vulnerable people who have no other way of contacting the Council and a full range of services is continuing to be delivered by phone.


If you are aware of people that need support, or who require a higher level of support than local groups can provide, please do let them know about the support that is available below


NYCC call centre 01609 780780

To find the right source of help, the NYCC contact centre can provide comprehensive advice and assessment of people who require assistance due to Covid 19. Information is also available on North Yorkshire County Council’s website  www.northyorks.gov.uk/coronavirus

NYCC can signpost to the Community Support Organisations (as below) and provide more specialist assessment where this is required e.g. for social care needs.


Community Support Organisations


The Community Support Organisations (CSO’s) are now well established within the Borough and are responding to a wide range of calls and assisting people with things such as shopping, collecting prescriptions, signposting to organisations that can offer support, including local businesses that are offering delivery and other services. The Community Support Organisations can provide financial support (through the NY Local Assistance Scheme) for things like food vouchers and electric top ups where people are without financial resources. They are also providing emotional and social support, particularly where people are feeling the effects of isolation. Both CSO’s have good levels of volunteers currently and are working with a wide range of organisations to provide the support required.    


The two lead community support organisations locally are:


Community Support Organisation Lead

Specific Area Covered

Phone Number

Hours of opening

Age UK (Lead) / YMCA  Scarborough & SWR Mind (Support)

Scarborough and Filey


Scarborough Town, Eastfield    Filey, Folkton and Flixton, Hunmanby, Reighton, Speeton, Snainton, Brompton by Sawdon, Cayton, Muston, East Ayton, Seamer, Burniston, Cloughton, Hackness,   Ravenscar           

01723 379058



Mon – Fri

9am – 4.30pm

CaVCA (lead) / Revival North Yorkshire for Esk Valley (support)

Whitby and the Esk Valley


Whitby Town, Staithes, Sleights, Robin Hoods Bay, Danby, Castleton, Sandsend, Runswick Bay, Lythe, Glaisdale, Lealholm, Egton, Port Mulgrave, Commondale, Lealholm, Grosmont, Goathland

01723 362205



Mon – Fri

9am – 5.30pm



Help for groups


If you are aware of groups that are delivering Covid related support and may need some financial support tworidings community foundation have a specific Covid 19 fund which is available for local groups. A number of groups in the Borough have already been able to access support through this fund. Local businesses are also fundraising specifically to support the Covid 19 efforts within the Borough and this will be distributed through the two ridings fund.


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Page last updated: 1 February, 2014